Good to know

Below you will find information on the most frequently questions.

::   The room reservation is fixed after deposit.
::   On the day of arrival your room will be ready for you from 15:00 clock.
::   On the day of departure we ask you to vacate your room until 10:30 clock.
::   In the evening the half board is served in time from 6:00 p.m. to 8:00 p.m.
     Our young guests can choose from different menüs for children
::   The breakfast buffet is available from 7:30 a.m. to 10:00 for you
::   The a la carte restaurant is open 10:00 a.m. to 9:00 p.m.
::   Pets are welcome, except restaurant and spa area
::   Robes for the sauna are available free of charge at the hotel reception
::   Please understand that in the sauna area only teenagers are desired over 16 years
::   Child discount: 0-3 years 100%, 4-7 years 75%, 8-11 years 50%, 12-17 years 20%, from 18 years 10%
::   Free Wi-Fi throughout the house also for restaurant guests
::   Payment:
     We accept cash, debit card, MasterCard and Visa.
     You are welcome to pay your room bill also advance by bank transfer
::   Cancellation conditions:
     The terms and conditions of the Austrian hotel industry apply, with the exception of cancellation time
     Cancellation time summer
     14 days to 8 days before arrival 70%
     From 7 days before arrival 90%
     Cancellation time winter
     30 days to 15 days before arrival 50%
     14 days to 8 days before arrival 70%
     From 7 days before arrival 90%
::   Our bank account:
     Salzburger Sparkasse
     Kto. 600 263 467    BLZ: 20404
     IBAN: AT 402 040 400 600 263 467
     BIC: SBG SAT 2S

Additionally in the winter:
::   Ski rental is available at the hotel, guests can rent your equipment without stress.
::   Ski passes can be purchased right at the hotel reception.
::   After skier snack from 16:00 to 17:30 in the restaurant

If you have any further questions, we will be happy to help and advise you.

You are very welcome to call us or write an email.
We look forward to your questions and suggestions.