Good to know

Below you will find information on the most frequently questions.

::   The room reservation is fixed after deposit.
::   On the day of arrival your room will be ready for you from 15:00 clock.
::   On the day of departure we ask you to vacate your room until 10:30 clock.
::   In the evening the half board is served in time from 6:00 p.m. to 8:00 p.m.
     Our young guests can choose from a different menu for children
::   The breakfast buffet is available from 7:30 a.m. to 10:00 for you
::   The a la carte restaurant is open 10:00 a.m. to 9:00 p.m.
::   Pets are welcome, except in restaurant and spa area
::   Robes for the sauna are available free of charge at the hotel reception
::   Please understand that in the sauna area only teenagers are desired over 16 years
::   Child discount: 0-3 years 100%, 4-7 years 75%, 8-11 years 50%,  from 12 years 20%
::   Free wifi throughout the house also for restaurant guests

::   Payment:
     We accept cash, debit card, MasterCard and Visa.
     You are welcome to pay your room bill also advance by bank transfer

::   Cancellation conditions:
     14 days to 8 days before arrival 70%
     From 7 days before arrival 90%

Cancellation cover:
Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off.
We want to spare you the associated costs and anger.
Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).
Here you can take out the insurance easily, quickly and online:
Cancellation cover

::   Our bank account:
     Salzburger Sparkasse
     Kto. 600 263 467    BLZ: 20404
     IBAN: AT 402 040 400 600 263 467
     BIC: SBG SAT 2S

Additionally in the winter:
::   Ski rental is available at the hotel, you can rent your equipment without stress.
::   Ski passes can be purchased right at the hotel reception.
::   Afternoon skier snack from 16:00 to 17:30 in the restaurant

If you have any further questions, we will be happy to help and advise you.

You are very welcome to call us or write an email.
We look forward to your questions and suggestions.